Customer Support
The products made and sold at Summer Cedar are guaranteed to satisfy!
If you are not happy with your purchase or need to return it for any reason, please contact us immediately. We will make arrangements to exchange, replace, or accept your return for a full refund on the original amount of the purchase price less shipping (does not apply to custom orders).
All refunds will be issued back to the credit card used for the original purchase. Merchandise must be returned to us prepaid within 15 days of receiving your shipment in “new”, unused, undamaged condition, and with its original packaging.
If your shipment was damaged in transit do not return it – read below!
Inspect Your Merchandise:
Before receiving your shipment be sure to open the box and inspect the merchandise before accepting and signing for delivery. If you discover upon inspection that the merchandise is damaged, simply refuse to accept the delivery, stating contents are damaged upon inspection.
Contact Summer Cedar and we will replace the item at no additional cost to you. If you do not immediately inspect your shipment for damage at the time of delivery, keep all packaging and email us within 3 days of the arrival of the specific damage with supporting pictures.
Summer Cedar will handle all correspondence with the shipper and arrange for a replacement part to be shipped out to you. If an item is found damaged beyond repair Summer Cedar will initiate a damage claim with the shipping company and issue a refund for the purchase price of the product.
If the original packaging is discarded before UPS inspects, or damaged items are shipped back to the factory by the customer without a Return Goods Authorization Form the replacement claim that Summer Cedar made with the shipping company on behalf of the customer will be null and void. This will result in a denied claim with the shipping company and a replacement or refund will not be issued.
Warranty Replacement:
In the unlikely event that you receive defective merchandise Summer Cedar will, at its discretion and expense, replace any parts that are found defective within 15 days of purchase. Summer Cedar must be notified by email with supporting pictures or proof of defect of the part or item claimed to be defective. If returning an item for replacement or refund, merchandise must be accompanied by a return goods authorization number or it will be refused. All returned merchandise must be prepaid by the customer.
In order to process your Exchange or Refund in a timely fashion please follow the steps set out below:
– Contact us to request a return authorization number.
– Once you receive your (RA Form), print it out and attach a copy to the outside of each package being returned. For customs purposes, the remission value for products returning to the original shipper is stated as $10.00. This value must be also noted on the shipping waybill under ‘value for customs purposes’. Any shipments returning without this documentation will result in unnecessary duty and brokerage charges, which will be deducted from any refund owed.
– Repackage (if needed) and ship back to us through the shipping method of your choice. All returns must be accompanied by the RA Form and must be shipped prepaid to our main warehouse located at 1228b 31st. North, Lethbridge, Alberta, Canada T1H 6T4 NOTE: If returning for an exchange we will ship a replacement to you at no charge.
All products must be returned in original factory condition, including all packaging materials, inserts, hardware packs, and manuals. Open box items will be inspected and are subject to a restocking fee if any of the above components are not found in good order. Coverage for insurance, brokerage, and duties on returned items is the responsibility of the shipper.
A product that has been shipped back to us in used/damaged condition will be refused or may be subject to a restocking fee.
When making a return we will provide a credit for the price of the merchandise excluding the shipping charges. If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded.
No returns will be authorized beyond(15) days after receipt of merchandise. After 15 days the item will be treated as under Warranty. No returns will be authorized for fully and permanently assembled furniture kits.
Be it noted that the liability of Summer Cedar is limited to and will not exceed the replacement price of your purchase.
Summer Cedar will not be held liable for any special, incidental, or consequential, damage or injury resulting from the possession, use, misuse, or loss of the merchandise manufactured and or sold either directly or indirectly through Summer Cedar including our regular and custom ordered manufactured products, wholesale items, or products made by other companies and sold through Summer Cedar.
