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Order status

Simply enter your order ID number and email address to see where your order is in our system.

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Please enter your order id and the email address used on the order.
Order ID

Order statuses are as follows:

Order Received - Your order has been paid for and is being processed by our warehouse.

In Packing - Your order is being prepared for shipment by our warehouse shipping staff.

Order Shipped - Your order has left our warehouse and is headed to your door.

Order Delivered - Tracking has confirmed your order has been delivered.

Info Needed - We need some additional information from you to process your order.

Back Order - One or more of your items is back ordered. You notification email will contain the approximate in stock date and shipment date.

Customer Issue - There is a customer service issue with your order. Your order will remain in this status until we resolve the issue.

Whenever there is a change in your order's status, you'll be notified via email. Be certain to check your "spam" or junk email folder as our notifications occasionally end up there.


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