The products made and sold at Summer Cedar are guaranteed to satisfy!
If you are not happy with your purchase or need to return it for any reason,
please contact us immediately. We will make arrangements to exchange,
replace, or accept your return for a full refund on the original amount of the
purchase price less shipping (does not apply to custom orders).
All refunds will be issued back to the credit card used for the original
purchase. Merchandise must be returned to us prepaid within 15 days of receiving
your shipment in "new", unused, undamaged condition and with its original
If your shipment was damaged in transit do not return - read below!
Inspect Your Merchandise:
Before receiving your shipment be sure to open the box and inspect the
merchandise before accepting and signing for delivery. If you discover upon
inspection that the merchandise is damaged, simply refuse to accept the
delivery, stating contents damaged upon inspection.
Contact Summer Cedar and we will replace the item at no additional cost to
you. If you do not immediately inspect your shipment for damage at the time of
delivery, keep all packaging and email us within 3 days of arrival of the
specific damage with supporting pictures.
Summer Cedar will handle all correspondence with
the shipper and arrange for a
replacement part to be shipped out to you. If an item is found damaged beyond
repair Summer Cedar will initiate a damage claim with the shipping company
and issue a refund for the purchase price of the product.
If original packaging is discarded before UPS inspects, or damaged items are
shipped back to the factory by the customer without a Return Goods Authorization
Form the replacement claim that Summer
Cedar made with the shipping company
on behalf of the customer will be null and void. This will result in a denied
claim with the shipping company and replacement or refund will not be issued.
In the unlikely event that you receive defective merchandise
will, at its discretion and expense, replace any parts that are found defective
within 15 days of purchase. Summer Cedar must be notified by email with
supporting pictures or proof of defect of the part or item claimed to be
defective. If returning item for replacement or refund, merchandise must be
accompanied by a return goods authorization number or it will be refused. All
returned merchandise must be prepaid by the customer.
In order to process your Exchange or Refund in a timely fashion please
follow the steps set out below:
- Contact us to request a return authorization number.
- Once you receive your (RA Form), print it out and attach a copy to the outside
of each package being returned. For customs purposes the remission value for
products returning to original shipper is stated as $10.00. This value must be
also noted on the shipping waybill under 'value for customs purposes'. Any
shipments returning without this documentation will result in unnecessary duty
and brokerage charges, which will be deducted from any refund owing.
- Repackage (if needed) and ship back to us through the shipping method of your
choice. All returns must be accompanied by the RA Form and must be shipped
prepaid to our main warehouse located at 1228b 31st. North, Lethbridge, Alberta,
Canada T1H 6T4 NOTE: If returning for an exchange we will ship a replacement to
you at no charge.
All products must be returned in original factory condition, including all
packaging materials, inserts, hardware packs and manuals. Open box items will be
inspected and are subject to a restocking fee if any of the above components are
not found in good order. Coverage for insurance, brokerage, duties on returned
items is the responsibility of the shipper.
A product that has been shipped back to us in used/damaged condition will be
refused or may be subject to a restocking fee.
When making a return we will provide a credit for the price of the merchandise
excluding the shipping charges. If the product was on a free shipping promotion,
the purchase price of the product less the shipping charges incurred will be
No returns will be authorized beyond(15) days after receipt of merchandise.
After 15 days the item will be treated as under Warranty. No returns will be
authorized for fully and permanently assembled furniture kits.
Be it noted that the liability of Summer
Cedar is limited to and will not
exceed the replacement price of your purchase.
Summer Cedar will not be held liable for any special, incidental or
consequential, damage or injury resulting from the possession, use, misuse or
loss of the merchandise manufactured and or sold either directly or indirectly
through Summer Cedar including our regular and custom ordered manufactured
products, wholesale items, or products made by other companies and sold through
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